Using AI to Boost Productivity

A practical, focused course for call centre team leaders on how to use Microsoft Copilot to speed up repetitive tasks, hand off routine work to AI, and prioritise more effectively in their day-to-day role.

Spotting What AI Can Do For You

In this module, you will learn how to identify which tasks in your day-to-day role as a call centre team leader are best suited to AI assistance. Using a simple three-question test, you will be able to confidently decide what to hand off to AI and what to keep firmly in your own hands.